What does it cost?
KES 10 a day, charged to your Safaricom airtime. It renews every day until you unsubscribe. If you join through a friend's link, your first 24 hours are included, once per number.
How do I stop?
Open Account, then Subscription, and tap Unsubscribe. Charges stop straight away, and so does access to matches.
I was charged but cannot play.
Tap Try again on the page you see, or get back in with your number. If it still does not work, tell support your number and the time of the charge, and we will put it right.
How do goals work?
Both players answer the same seven questions. The faster correct answer scores. A draw goes to penalties, one question at a time.
Who am I playing?
Friends through their links, real earlier runs labelled as recordings, and our house players: regulars played by the computer, with their own names and skill levels, there so that a match is always ready. You can beat them, and they can beat you.
Do I need to sign up?
You subscribe once through Safaricom, then pick a nickname and a club. We never ask for your real name.
A question is wrong.
Tap Report question during the match. Wrong questions are retired within a day.
I lost my session or changed phone.
Your account is tied to your number. On Safaricom data we recognise you. On Wi-Fi or a new phone, enter your number, get a code and submit it, and your account is back.
I ran out of airtime.
Load airtime and open Chemsha. We try the charge again as soon as you are back, and you can play as soon as it goes through.
How do I get help?
Support is open 08:00 to 20:00 EAT. Complaints are acknowledged within 2 working days.